Update - We are continuing to monitor for any further issues.
Jul 10, 2025 - 09:10 EDT
Jul 10, 2025 - 09:10 EDT
Monitoring - A hotfix has been released and we are monitoring the results.
Jul 10, 2025 - 09:08 EDT
Jul 10, 2025 - 09:08 EDT
Update - We are continuing to work on a fix for this issue.
Jul 08, 2025 - 10:33 EDT
Jul 08, 2025 - 10:33 EDT
Identified - Our team has analyzed the service disruption causing ongoing error messages, affecting the Dynata Reporting & Analytics tool (MarketSight) for customers using any environment, and has identified its cause. These are occurring due to updates to the Variables page infrastructure.
Engineering is currently working on a hotfix to be released at midnight on July 10th, 2025. To work around this issue in the meantime, please do the following:
1. Open the Variables page
2. Select any variable after the first five (the sixth variable in the list or further)
3. Click on Move in the toolbar at the top of the page
4. Select "Top"
If you are experiencing additional issues, please contact Customer Success at customersuccess@dynata.com.
Jul 08, 2025 - 09:10 EDT
Engineering is currently working on a hotfix to be released at midnight on July 10th, 2025. To work around this issue in the meantime, please do the following:
1. Open the Variables page
2. Select any variable after the first five (the sixth variable in the list or further)
3. Click on Move in the toolbar at the top of the page
4. Select "Top"
If you are experiencing additional issues, please contact Customer Success at customersuccess@dynata.com.
Jul 08, 2025 - 09:10 EDT
About This Site
Our goal is 100% system availability. Real-time status and planned maintenance for all Dynata Solutions is available below. If you are experiencing an issue not listed here, contact support.
Dynata Insight Platform
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Operational
Login and Module Navigation
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Operational
Customer Success Operations
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Operational
Dynata Support Portal
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Operational
Survey Authoring (Cmix)
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Operational
Respondent Data Collection
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Operational
Survey Authoring & Management
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Operational
Interactive Reporting
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Operational
Audience Solutions (Samplify)
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Operational
Delivery of Sample (research respondents)
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Operational
Samplify
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Operational
Demand API
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Operational
Demand API Sandbox
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Operational
Reporting and Analytics (MarketSight)
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Operational
United States Environment
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Operational
European Union Environment
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Operational
Australian Environment
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Operational
Dedicated Environments
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Operational
Sharpr Platform
Operational
United States Environment
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Operational
European Union Envrionment
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Operational
Integrated Supply Suite
Operational
Reward Center
Operational
Project API
Operational
Match API
Operational
Import Service
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Operational
Partner Portal
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Operational
Customer Portal
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Operational
Dynata QualityScore
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dynata Survey Authoring: Planned Maintenance Sep 12, 2025 22:00 - Sep 13, 2025 12:00 EDT
Please be aware that we will be performing a variety of system maintenance on the Dynata Survey Authoring tool (Cmix) on September 12 between 10PM EDT to September 13 12PM EDT.
During this window, Dynata's survey authoring and automated research tools (Cmix) will be unavailable and data collection for launched projects will be paused.
Posted on Jun 24, 2025 - 14:46 EDT
During this window, Dynata's survey authoring and automated research tools (Cmix) will be unavailable and data collection for launched projects will be paused.
Posted on Jun 24, 2025 - 14:46 EDT