Dynata Audience Solutions: Service Disruption
Update - We are continuing to work on a fix for this issue.
May 13, 18:36 CDT
Identified - Our teams have analyzed the ongoing service disruption affecting Dynata Audience Solutions (Samplify and the Demand API).

We have confirmed that the disruption is affecting the Project Exclusions functionality in Samplify and the Demand API, but it is not having an impact on the delivery of sample to live projects created using the tools.

Our team is working to resolve the issue as we speak, and we will provide an update shortly.
May 13, 18:33 CDT

About This Site

Our goal is 100% system availability. Real-time status and planned maintenance for all Dynata Solutions is available below. If you are experiencing an issue not listed here, contact support.

Uptime over the past 90 days. View historical uptime.
Dynata Insight Platform ? Operational
90 days ago
100.0 % uptime
Today
Login and Module Navigation ? Operational
90 days ago
100.0 % uptime
Today
Instant Insights ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Operations ? Operational
90 days ago
100.0 % uptime
Today
Survey Authoring (Cmix) ? Operational
90 days ago
99.97 % uptime
Today
Respondent Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Survey Authoring & Management ? Operational
90 days ago
100.0 % uptime
Today
Interactive Reporting ? Operational
90 days ago
99.91 % uptime
Today
Audience Solutions (Samplify) ? Operational
90 days ago
98.31 % uptime
Today
Delivery of Sample (research respondents) ? Operational
90 days ago
99.91 % uptime
Today
Samplify ? Operational
90 days ago
99.61 % uptime
Today
Demand API ? Operational
90 days ago
99.61 % uptime
Today
Demand API Sandbox ? Operational
90 days ago
94.1 % uptime
Today
Reporting and Analytics (MarketSight) ? Operational
90 days ago
99.95 % uptime
Today
United States Environment ? Operational
90 days ago
99.85 % uptime
Today
European Union Environment ? Operational
90 days ago
99.97 % uptime
Today
Australian Environment ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Environments ? Operational
90 days ago
100.0 % uptime
Today
Automated Research (Pop Research) ? Operational
90 days ago
100.0 % uptime
Today
Integrated Supply Suite Operational
90 days ago
100.0 % uptime
Today
Reward Center Operational
90 days ago
100.0 % uptime
Today
Project API Operational
90 days ago
100.0 % uptime
Today
Match API Operational
90 days ago
100.0 % uptime
Today
Import Service ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Dynata Audience Solutions: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:30 CDT
Scheduled - We will be performing system maintenance on Dynata's Audience Solutions (Samplify and the Demand API) on June 11th 2021 between 7:30 AM - 8:15 AM.

During this window, Audience Solutions will be unavailable however the delivery of sample to live projects will not be affected.
Jun 9, 09:52 CDT
Jun 10, 2021
Dynata Audience Solutions: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 CDT
Scheduled - We will be performing system maintenance on Dynata's Audience Solutions (Samplify and the Demand API) on June 10th 2021 between 8:00 PM - 8:30 PM.

During this window, Audience Solutions will be unavailable however the delivery of sample to live projects will not be affected.
Jun 9, 09:49 CDT
Jun 9, 2021
Dynata Audience Solutions: Service Disruption
Resolved - Our teams have resolved the service disruption affecting Dynata's Audience Solutions (Samplify and the Demand API).

As mentioned previously, there should have been no impact on the delivery of sample to live projects managed using Dynata Audience Solutions.

We apologize for the inconvenience, and please let us know if you encounter any issues.
Jun 9, 18:14 CDT
Identified - Our teams have analyzed the ongoing service disruption affecting Dynata Audience Solutions (Samplify and the Demand API).

We have confirmed that the disruption is affecting the tools themselves (Samplify and the Demand API), but it is not having an impact on the delivery of sample to currently live projects created using the tools. It is impacting the launching of the project.

Our team is working to resolve the issue as we speak, and we will provide an update shortly.
Jun 9, 17:37 CDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021
Reporting and Analytics (MarketSight) - Service Disruption Update in AU Environment
Resolved - Hi,
There was a service disruption from 12:00 PM Sydney time to 3:30 PM Sydney time.
Our teams have resolved this, it was affecting the Dynata Reporting & Analytics tool (MarketSight) for customers using the AU environments.
Sorry for the inconvenience this might have caused.
Jun 7, 02:41 CDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021
Dynata Reporting & Analytics: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 01:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:41 CDT
Scheduled - Please be aware that we will be performing a variety of system maintenance on the Dynata Reporting & Analytics tool (MarketSight) on June 6th 2021 between 1:40 AM - 2:20 AM affecting customers using all environments.

During this window, Dynata's Reporting & Analytics solution will be unavailable.
Jun 2, 09:01 CDT
Jun 4, 2021

No incidents reported.

Jun 3, 2021
Dynata Survey Authoring: Upcoming Release
Completed - The scheduled maintenance has been completed.
Jun 3, 11:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:05 CDT
Scheduled - Our next release for Dynata's survey authoring tool (Cmix) is currently scheduled to occur on June 3, 2021 between 12pm ET - 1pm ET. During this window, Dynata's survey authoring tool (Cmix) may be unavailable, however data collection for launched projects will not be affected.

This release will feature a number of bug fixes and enhancements to the product, with more details available here: https://kb.platform.dynata.com/article/798-release-notes-v45-0-0
May 28, 23:58 CDT
Jun 2, 2021

No incidents reported.

Jun 1, 2021
Dynata Solutions: Service Disruption to Customer Success Communications
Resolved - This incident has been resolved.
Jun 1, 08:20 CDT
Update - We are continuing to work on a fix for this issue.
Jun 1, 08:20 CDT
Identified - Please Note: You may experience longer response times on May 28-31 due to international holidays. We thank you for your patience.
May 27, 03:31 CDT
Investigating - Please Note: You may experience longer response times on May 28-31 due to international holidays. We thank you for your patience.
May 27, 03:30 CDT
May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

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