Dynata Audience Solutions: Service Disruption
Update - We are continuing to work on a fix for this issue.
May 13, 18:36 CDT
Identified - Our teams have analyzed the ongoing service disruption affecting Dynata Audience Solutions (Samplify and the Demand API).

We have confirmed that the disruption is affecting the Project Exclusions functionality in Samplify and the Demand API, but it is not having an impact on the delivery of sample to live projects created using the tools.

Our team is working to resolve the issue as we speak, and we will provide an update shortly.
May 13, 18:33 CDT

About This Site

Our goal is 100% system availability. Real-time status and planned maintenance for all Dynata Solutions is available below. If you are experiencing an issue not listed here, contact support.

Uptime over the past 90 days. View historical uptime.
Dynata Insight Platform ? Operational
90 days ago
100.0 % uptime
Today
Login and Module Navigation ? Operational
90 days ago
100.0 % uptime
Today
Instant Insights ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Operations ? Operational
90 days ago
100.0 % uptime
Today
Survey Authoring (Cmix) ? Operational
90 days ago
99.97 % uptime
Today
Respondent Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Survey Authoring & Management ? Operational
90 days ago
100.0 % uptime
Today
Interactive Reporting ? Operational
90 days ago
99.91 % uptime
Today
Audience Solutions (Samplify) ? Operational
90 days ago
99.76 % uptime
Today
Delivery of Sample (research respondents) ? Operational
90 days ago
99.99 % uptime
Today
Samplify ? Operational
90 days ago
99.63 % uptime
Today
Demand API ? Operational
90 days ago
99.63 % uptime
Today
Demand API Sandbox ? Operational
90 days ago
99.78 % uptime
Today
Reporting and Analytics (MarketSight) ? Operational
90 days ago
99.97 % uptime
Today
United States Environment ? Operational
90 days ago
99.91 % uptime
Today
European Union Environment ? Operational
90 days ago
99.97 % uptime
Today
Australian Environment ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Environments ? Operational
90 days ago
100.0 % uptime
Today
Automated Research (Pop Research) ? Operational
90 days ago
100.0 % uptime
Today
Integrated Supply Suite Operational
90 days ago
100.0 % uptime
Today
Reward Center Operational
90 days ago
100.0 % uptime
Today
Project API Operational
90 days ago
100.0 % uptime
Today
Match API Operational
90 days ago
100.0 % uptime
Today
Import Service ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Dynata Survey Authoring: Upcoming Release Jul 29, 11:00-12:00 CDT
Our next release for Dynata's survey authoring tool (Cmix) is currently scheduled to occur on 2021.07.29 between 12pm ET - 1pm ET. During this window, Dynata's survey authoring tool (Cmix) may be unavailable, however data collection for launched projects will not be affected.

This release will feature a number of bug fixes and enhancements to the product, with more details available here: https://kb.platform.dynata.com/article/800-release-notes-v46-0-0
Posted on Jul 23, 23:15 CDT
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Dynata Survey Authoring: Data Collection Disruption
Resolved - This incident has been resolved.
Jul 23, 23:12 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 16:42 CDT
Investigating - We're sorry, but we are currently experiencing a disruption to data collection for surveys launched through Dynata's Survey Authoring and Automated Research tools (Cmix and Pop Research).

Our teams are investigating the problem, and we will provide an update shortly.
Jul 23, 14:33 CDT
Dynata Audience Solutions: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:30 CDT
Scheduled - We will be performing system maintenance on Dynata's Audience Solutions (Samplify and the Demand API) on July 23, 2021 between 7:30MAM EST - 8:15AM EST.

During this window, Audience Solutions will be unavailable however the delivery of sample to live projects will not be affected.
Jul 21, 15:33 CDT
Jul 22, 2021
Dynata Audience Solutions: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:01 CDT
Scheduled - We will be performing system maintenance on Dynata's Audience Solutions (Samplify and the Demand API) on July 22, 2021 between 8:00PM EST - 8:30PM EST.

During this window, Audience Solutions will be unavailable however the delivery of sample to live projects will not be affected.
Jul 21, 15:32 CDT
Jul 21, 2021

No incidents reported.

Jul 20, 2021
Dynata Audience Solutions: Service Disruption
Resolved - Our teams have resolved the service disruption affecting Dynata's Audience Solutions (Samplify and the Demand API).

As mentioned previously, there should have been no impact on the delivery of sample to live projects managed using Dynata Audience Solutions.

We apologize for the inconvenience, and please let us know if you encounter any issues.
Jul 20, 10:15 CDT
Identified - Our teams have identified and analyzed an ongoing service disruption affecting Dynata Audience Solutions (Samplify and the Demand API).

We have confirmed that the disruption is affecting the tools themselves (Samplify and the Demand API), but it is not having an impact on the delivery of sample to live projects created using the tools.

Our team is working to resolve the issue as we speak, and we will provide an update shortly.
Jul 20, 08:25 CDT
Jul 19, 2021
Dynata Audience Solutions: Service Disruption
Resolved - Our teams have resolved the service disruption affecting Dynata's Audience Solutions (Samplify and the Demand API).

As mentioned previously, there should have been no impact on the delivery of sample to live projects managed using Dynata Audience Solutions.

We apologize for the inconvenience, and please let us know if you encounter any issues.
Jul 19, 17:58 CDT
Identified - Our teams have analyzed the ongoing service disruption affecting Dynata Audience Solutions (Samplify and the Demand API).

We have confirmed that the disruption is affecting the tools themselves (Samplify and the Demand API), but it is not having an impact on the delivery of sample to live projects created using the tools.

Our team is working to resolve the issue as we speak, and we will provide an update shortly.
Jul 19, 16:39 CDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Dynata Audience Solutions: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:02 CDT
Scheduled - We will be performing system maintenance on Dynata's Audience Solutions (Samplify and the Demand API) on July 17, 2021 between 8:00 AM EST - 8:15 AM EST.

During this window, Audience Solutions will be unavailable however the delivery of sample to live projects will not be affected.
Jul 15, 13:07 CDT
Jul 16, 2021
Dynata Audience Solutions: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 20:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:01 CDT
Scheduled - We will be performing system maintenance on Dynata's Audience Solutions (Samplify and the Demand API) on July 16, 2021 between 9:00PM EST - 9:15PM EST.

During this window, Audience Solutions will be unavailable however the delivery of sample to live projects will not be affected.
Jul 16, 15:15 CDT
Jul 15, 2021
Dynata Audience Solutions: Sample Delivery Fully Restored
Resolved - Our teams have fully resolved the service disruption affecting Dynata's Audience Solutions (Samplify and the Demand API). Some projects had been auto-closed on our backend.

The delivery of sample to live projects managed using Dynata Audience Solutions has been fully restored. Please do reach out to customersuccess@dynata.com in case you don't see any traffic on your study.

We apologize for the inconvenience, and please let us know if you encounter any issues.
Jul 15, 09:00 CDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

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