All Systems Operational

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Our goal is 100% system availability. Real-time status and planned maintenance for all Dynata Solutions is available below. If you are experiencing an issue not listed here, contact support.

Dynata Insight Platform ? Operational
90 days ago
99.9 % uptime
Today
Login and Module Navigation ? Operational
90 days ago
100.0 % uptime
Today
Instant Insights ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Operations ? Operational
90 days ago
99.69 % uptime
Today
Survey Authoring (Cmix) ? Operational
90 days ago
99.97 % uptime
Today
Respondent Data Collection ? Operational
90 days ago
99.93 % uptime
Today
Survey Authoring & Management ? Operational
90 days ago
100.0 % uptime
Today
Interactive Reporting ? Operational
90 days ago
99.97 % uptime
Today
Audience Solutions (Samplify) ? Operational
90 days ago
98.48 % uptime
Today
Delivery of Sample (research respondents) ? Operational
90 days ago
99.94 % uptime
Today
Samplify ? Operational
90 days ago
99.82 % uptime
Today
Demand API ? Operational
90 days ago
99.93 % uptime
Today
Demand API Sandbox ? Operational
90 days ago
94.21 % uptime
Today
Reporting and Analytics (MarketSight) ? Operational
90 days ago
99.95 % uptime
Today
United States Environment ? Operational
90 days ago
99.91 % uptime
Today
European Union Environment ? Operational
90 days ago
99.95 % uptime
Today
Australian Environment ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Environments ? Operational
90 days ago
99.97 % uptime
Today
Automated Research (Pop Research) ? Operational
90 days ago
99.93 % uptime
Today
Integrated Supply Suite Operational
90 days ago
100.0 % uptime
Today
Reward Center Operational
90 days ago
100.0 % uptime
Today
Project API Operational
90 days ago
100.0 % uptime
Today
Match API Operational
90 days ago
100.0 % uptime
Today
Import Service ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed, and all processes have been validated from project inception through fielding to invoicing.

If you encounter issues using any of our services, please let CustomerSuccess@dynata.com know.
Apr 11, 07:30 CDT
Update - All systems are online and operational at this time and we are continuing with validation testing and optimization.
Apr 11, 06:36 CDT
Update - We are continuing to verify the maintenance items. Project creation should be functional but respondent flow is not opened up yet.
Apr 11, 05:49 CDT
Verifying - Verification is currently underway for the maintenance items.
Apr 11, 05:45 CDT
Update - 5 hours in progress. Project creation should be functional but respondent flow is not opened up yet.
Apr 11, 05:14 CDT
Update - 4 hours in progress. Some issues have been encountered in the final stage. The engineering teams are continuing with full functional testing and are working toward the timeline with some anticipation of a short delay.
Apr 11, 03:57 CDT
Update - 3 hours in progress. Small issues have been encountered that we are working through and have high confidence on the schedule timing.
Apr 11, 03:11 CDT
Update - 2 hours in progress. We are on schedule with no issues.
Apr 11, 02:03 CDT
Update - We are on schedule with no issues.
Apr 11, 01:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 CDT
Scheduled - Given how valued your business is to Dynata, we wanted to let you know about an important upcoming service improvement and what it means for you.

Dynata is committed to be the gold standard industry leader for innovative technology and services. Over the last 12 months we have made significant progress in moving our services to native cloud infrastructure. For our customers and respondents, this means better experiences, faster delivery, greater reliability, and better scalability as we grow to support your growing needs.

On Sunday, April 11th from 1:00 AM ET – 5:00 AM ET, we will be making the final steps of this transformation. During this 4-hour window:

1. Dynata’s sample systems - including the Samplify platform and related APIs - will be unavailable. 

2. Active projects will not receive sample traffic and project management services will be offline for projects using our managed services, Samplify platform, or programmatic APIs.

3. API requests made against Sample APIs will return HTTP Status Code 503 (“Service Unavailable”) errors. As the maintenance window starts and then again when the maintenance window concludes, some requests may see a no response / request timeout error for a brief period.

4. We will be providing periodic updates to migration progress via Dynata’s Status Page at https://status.dynata.com

There is no action required from you and your Dynata team will work to ensure your projects stay on track before and after the migration. We have chosen a time which would cause the least disruption and we do not expect this brief maintenance window to have a significant impact on our ability to meet your data collection needs.

We thank you for your understanding and co-operation as we undertake this important upgrade to our underlying infrastructure, and we look forward to providing you even better service with our improved platforms in the days and weeks to come.

If you have any questions related to this scheduled maintenance, please reach out to CustomerSuccess@dynata.com.
Apr 6, 14:01 CDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - Our teams have fully resolved the service disruption affecting Dynata's Audience Solutions (Samplify and the Demand API).

The delivery of sample to live projects managed using Dynata Audience Solutions has been fully restored.

We apologize for the inconvenience, and please let us know if you encounter any issues.
Apr 9, 14:44 CDT
Identified - Our teams have analyzed the ongoing service disruption affecting Dynata Audience Solutions (Samplify and the Demand API).

We have confirmed that the disruption is affecting the tools themselves (Samplify and the Demand API), and is also affecting the delivery of sample to live projects created using the tools.

Our team is working to resolve the issue as we speak, and we will provide an update shortly.
Apr 9, 14:13 CDT
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - Our teams have resolved the intermittent service disruption affecting Dynata's Survey Authoring solution (Cmix).

We apologize for the inconvenience, and please let us know if you encounter any issues.
Apr 6, 18:48 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 15:07 CDT
Investigating - We're sorry, but we are currently experiencing a service disruption in Dynata's Survey Authoring tool (Cmix) and our teams are investigating it.

We will provide an update as to whether our data collection or automated research tools (Pop Research) have been affected shortly.
Apr 6, 10:48 CDT
Apr 5, 2021
Resolved - This incident has been resolved, and all services are confirmed to be operating normally.
Apr 5, 20:45 CDT
Monitoring - Our teams have been able to successfully diagnose the incident, and were able to confirm that it was an intermittent issue affecting survey programming and respondent data collection for intermittent (select) respondents at brief periods of time.

The issue has been resolved successfully, and performance in general should now be operating within typical parameters. Our teams will be monitoring this issue for the next 4 hours (until 9:45pm ET), at which point if the intermittent problem does not re-occur, this incident will be marked as resolved.
Apr 5, 16:45 CDT
Investigating - We're sorry, but we are currently experiencing a service disruption in Dynata's Survey Authoring tool (Cmix) and our teams are investigating it.

We will provide an update as to whether our data collection or automated research tools (Pop Research) have been affected shortly.
Apr 5, 15:27 CDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021
Completed - The scheduled maintenance has been completed.
Apr 3, 01:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 00:42 CDT
Scheduled - Please be aware that we will be performing a variety of system maintenance on the Dynata Reporting & Analytics tool (MarketSight) on April 3rd between 1:40 am EDT - 2:20 am EDT, affecting customers using the US, EU, AU and HC environments.

During this window, Dynata's Reporting & Analytics solution will be unavailable.
Apr 2, 14:49 CDT
Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.